Report reception problems

If you are not receiving our signal clearly, there may be a variety of factors at fault. By providing information in the form below, you can help us pinpoint the problem so that we can work with our broadcast partners to fix it as quickly as possible.

Please provide as much information as you are able, then click the “Submit” button when you’re done. Thank you for your help and your patience.

Reception Problem Information Form

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Reception Problem Information Form

How do you get your TV?

Cable

Satellite

Over the air (antenna)

Who is your provider? (Cox, Century Link, etc.)

What channel number are you watching? (80, 88, 1008, 8.1, etc.)

It is possible for cable companies to have local outages, so it's very helpful for us to know your location. What are your cross streets?

If we may contact you for more information, please also provide your contact information.

First Name Last Name

Address

Street Address Address Line 2 City State AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S. Virgin IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific ZIP Code

Phone

Email

Please describe the problem (e.g. audio, video, video macroblocking, lip sync, etc.)

Is the problem happening…

Right now

Continuously

Intermittently

What date and time or during which program did you notice the problem?

Please complete the following questions if you watch over the air (via an antenna). Does the problem also happen on 10.1? Please be sure you are on 10.1, not 10.2.

Yes

No

Which brand/model of antenna do you have?

Is the antenna indoor or outdoor?

Indoor

Outdoor

Is there a preamp on the antenna? (That is, does the antenna plug into an AC wall outlet?)

Yes

No

Unknown

Is there more than one TV in the house using the antenna?

Yes

No

If so, are all TVs in the house connected to the same antenna?

Yes

No

Does the problem happen on all TVs?

Yes

No